Terms & Conditions
Shipping & Returns
Delivery to the UK is free. International shipping is calculated depending on item (usually between £1 and £4). Shipping charges are clearly displayed before confirming purchase.
The estimated delivery time shown against products are an indication only. When products are currently in stock, we aim to process and despatch all orders within 3 days. However, if any items are not currently in stock, delivery may be delayed. If we are unable to deliver your order within 30 days, we will inform you immediately via email and, with your agreement, arrange another time for delivery. You are also able to cancel your order after this period via email, if you do not wish to wait any longer. We aim to keep you informed via email of the progress of your order. If you require an update at any stage though, please do not hesitate to contact us via the website contact form.
Part shipping of orders is done at our own discretion.
Please make your selections carefully. Since much of the value of a magic trick lies in its secret, we are unable to offer ANY refunds on products once they have been opened, unless they are faulty or damaged. In line with current legislation we do allow a ‘cooling off’ period where you may cancel your order without giving a reason, providing we are notified of the cancellation via email within fourteen working days of receipt of order AND the item reaches us in its original, unopened condition. We are unable however to refund any postage & packing costs for cancelled orders. We will also refund the cost of any item damaged in transit or found to be faulty, together with postage and packing costs, providing this is returned to us via Royal Mail within fourteen working days of receipt of order. If returning a product to us, please contact us via the website contact form before doing so.
All refunds will be processed within fourteen working days.
We are committed to protecting your privacy. We will only collect information that you give at the time of ordering or registering with us (in accordance with the Data Protection Act 1998). The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. Your details will not be passed on to any third parties. We may, however, periodically email you with information relating to this website. If you wish to be removed from any mailing lists, please contact us.
The above terms and conditions do not affect your statutory rights. If you have any further queries relating to this site, please contact us via the website contact form.
TVMagic is the data controller and responsible for your personal data.
We have appointed a data privacy manager who is responsible for overseeing this privacy notice, along with processing any requests to exercise your legal rights. To contact our data privacy manager please contact us at: firstname.lastname@example.org
We take the security of your Data very seriously, and would always like to attend to any concerns in the first instance, however, you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues, or your own country’s supervisory authority for data protection.
Third Party Links
This website may include links to third-party websites, plug-ins and applications that we consider to be of benefit to you, and/or are necessary in our ability to meet our core business obligation to you. Accessing those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
The Data we collect about You
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
Data that we collect, store, or transfer about you, as a candidate, client, or visitor to our site may include:
- Contact data such as name, email address, address and phone number
- Device and browser data, such as IP address, information about your device and browser settings
- Marketing and communications data.
Other Data we process
We may also collect, use and share anonymised or aggregated data. This helps us understand our website users better, without identifying anyone, and improve the service we offer. This type of data is not considered personal data in law as this data does not reveal your identity. Any anonymised, or aggregated data we combine or connect with your personal data so that it can directly or indirectly identify you, will be treated as private, personal data and will be used in accordance with this privacy notice.
How we collect your personal data
We may collect data about you when you register with us, visit our website, or when we communicate by email, SMS, phone or in person.
How, and why, we use your personal data
We only use your personal data when the law allows us to, mainly in the following circumstances:
- To perform the contract we are about to enter into or have entered into with you.
- To comply with a legal or regulatory obligation.
- For our legitimate interests (or those of a third party used to provide our service to you) and where your interests and fundamental rights do not override those interests.
- Where you consent to our doing so.
If you need details about the specific legal ground we are relying on to process your personal data then please contact our data privacy manager
Disclosing your data
Information about our customers is an important part of our business and we do not sell our customers’ personal information to others.
We design our systems with your security and privacy in mind.
We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
We keep your personal information for as long as it is required in order to fulfil the relevant purposes described in this Privacy Notice, as may be required by law such as for tax and accounting purposes, or as otherwise communicated to you.
If you have any question or objection as to how we collect and process your personal information, please contact our data privacy manager.
- The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new Cookies, how to have the browser notify you when you receive a new Cookie, or how to disable Cookies all together.
- If you want to browse our websites anonymously, you may do so by disabling Cookies on your browser.
- When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop any further processing of your data for that purpose.
- In addition, subject to applicable law, you have the right to request access to, correct, and delete your personal data, and to ask for data portability. You may also object to our processing of your personal data or ask that we restrict the processing of your personal data in certain instances.
All information incorporated within this web site is © TVMagic
Unauthorised use of TVMagic trademarks, trade names and logos is prohibited.